Level 3 Support Engineer

My client is seeking an experience L3 Support Engineer to join a dynamic IT infrastructure team supporting a multi-site manufacturing and office environment. This role is critical in ensuring the stability, security, and compliance of the compute environment, while driving best practices and delivering high-quality infrastructure solutions.

Key Responsibilities:

• Manage and maintain a secure, resilient, and compliant compute infrastructure environment across multiple sites.

• Lead patching schedules, security tool management, and vulnerability remediation to ensure infrastructure compliance.

• Coordinate and support disaster recovery testing and global controls audits.

• Collaborate closely with internal IT teams and external vendors to deliver infrastructure projects and resolve incidents.

• Support and optimise SQL, VMware, and Windows Server environments.

• Manage vendor relationships, including contract negotiations, support escalations, and new solution proposals.

• Track and report on infrastructure budgets, spend trends, and resource allocation.

Skills & Experience:

• 5+ years’ experience in compute infrastructure or IT operations roles.

• Strong technical expertise across Microsoft Windows Server, Active Directory, VMware, MS SQL, Cisco, and Azure/cloud environments.

• Proven experience with security patching, vulnerability management, and tools such as BigFix, SEP, or WSUS.

• Demonstrated ability to collaborate across multiple teams and manage third-party vendor relationships.

• Solid experience with incident/change management processes and tools (e.g., ServiceNow).

• Excellent communication, stakeholder management, and presentation skills.

Desirable:

• Experience with SAN storage, backup appliances (Rubrik, Veritas), Citrix/RDS, or manufacturing IT environments.

• Relevant technical certifications (e.g., Microsoft, VMware, Cisco, Azure).

Reperio Human Capital acts as an Employment Agency and an Employment Business.